Gaming should be entertaining, not stressful. kera88 provides every player with the tools, resources, and support needed to keep their experience enjoyable, controlled, and within healthy boundaries.
At kera88, we believe that online gaming — whether sports betting on BRI Liga 1, live casino tables, or slot gacor (Indonesia's most popular high-payout slot games) — is a form of entertainment, not a solution to financial problems or a guaranteed source of income. The thrill of a winning bet is real, but so is the risk of loss.
Our responsible gaming framework is built around one core principle: every player should remain in control of their gaming activity at all times. We have designed a suite of practical, easy-to-use tools that allow kera88 players across Jakarta, Surabaya, Bandung, Bali, and throughout Indonesia to set meaningful limits and take breaks when needed.
We also recognize that for a small proportion of players, gaming can become problematic. If you feel that gambling is no longer fun and is instead causing stress, financial difficulty, or strained relationships, please use the resources on this page. Our support team is available 24/7 and there is no judgment — reaching out is always the right call.
Every kera88 account comes with access to a full suite of responsible gaming controls. You can activate or adjust these tools at any time from your Account settings or by contacting our support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, the system automatically blocks further deposits until the period resets. Limit reductions take effect immediately; increases require a 7-day cooling-off period to prevent impulsive decisions.
Define the maximum amount you are comfortable losing within a set period. When your net loss for the day, week, or month reaches your defined threshold, your account is automatically restricted from further play until the period resets.
Set a maximum session duration so the platform automatically logs you out after your chosen time. You will receive an on-screen reminder at the 10-minute mark before your session ends, giving you time to wrap up naturally without any abrupt interruptions.
Enable periodic pop-up reminders at intervals of your choice — every 30, 60, or 90 minutes. Each reminder displays your current session duration, net win or loss, and gives you a clear option to continue playing or exit your session immediately.
Take a short, structured break from gambling by activating a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended from all wagering activity. The time-out cannot be reversed early — this is by design to ensure it serves its purpose.
If you need a longer break or feel gambling has become a problem, you can request a self-exclusion period of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully closed and you are removed from all marketing communications. To re-open after a timed exclusion, a mandatory cooling-off review applies.
To activate any of these tools, log in to your kera88 account, navigate to Account Settings › Responsible Gaming, or contact our 24/7 support team via live chat or email at [email protected]
Problem gambling can develop gradually and is not always easy to recognize in yourself. These are some of the most common indicators that gambling may be moving from entertainment into something more serious.
Continuing to bet in an attempt to recover money already lost, often by increasing stake sizes beyond your original plan.
Using funds earmarked for rent, bills, food, or other essential expenses to place bets.
Repeatedly trying to reduce or stop gambling but finding yourself unable to follow through despite genuine attempts.
Spending a significant portion of your day thinking about past sessions, planning future bets, or finding ways to fund your next deposit.
Concealing the extent of your gambling activity from family, friends, or colleagues out of embarrassment or fear of their reaction.
Turning to gambling as a way to cope with stress, loneliness, anxiety, grief, or other difficult emotions rather than for entertainment.
kera88 uses a combination of automated monitoring and human review to proactively identify players who may be experiencing difficulties with their gambling behavior.
Our responsible gaming monitoring system flags behavioral patterns that may indicate a problem, including:
When these patterns are detected, a trained member of our responsible gaming team will reach out proactively — by live chat or email — to check in and provide information about the tools and support available.
In cases of serious concern, kera88 reserves the right to impose protective limits or suspend account access without a player's prior request, as outlined in our Terms & Conditions.
Answer these questions honestly. If you find yourself saying "yes" to three or more, we strongly encourage you to contact our support team or activate a time-out or self-exclusion on your account.
Have you ever spent more money on gambling than you originally planned to in a single session?
Have you borrowed money from family or friends to fund your gambling, or to cover losses?
Has gambling caused you to neglect responsibilities at work, school, or at home?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Have you lied to people close to you about how much time or money you spend on gambling?
Do you find yourself gambling to escape from problems, stress, or low mood rather than for fun?
After losing, do you feel a strong compulsion to return as soon as possible to win your money back?
This self-assessment is for informational purposes only and does not constitute a clinical diagnosis. If you are concerned about your gambling behavior, please reach out to our support team immediately at [email protected] — all conversations are handled with complete confidentiality.
Getting help is straightforward. Follow these steps to activate tools, request support, or initiate a self-exclusion on your kera88 account.
From your dashboard, select "Responsible Gaming" under Account Settings. Deposit limits, loss limits, session timers, reality check reminders, and time-out options are all available directly from this panel without needing to contact support.
If you need urgent assistance or want a member of our team to activate protections on your behalf, open the live chat widget on the Platform. Our Indonesian-speaking support agents are available 24/7 and will respond within minutes.
For self-exclusion requests, account closure, or sensitive responsible gaming inquiries, email [email protected] with the subject line "Responsible Gaming Request". We guarantee a response within 2 hours during standard hours and within 24 hours at all other times.
If you wish to permanently close your kera88 account, contact support and request a permanent self-exclusion. Any remaining balance will be returned to your registered bank account or e-wallet (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay) within 3 business days after verification.
Instant support from Indonesian-speaking agents, available around the clock every day of the year including Idul Fitri, Nyepi, and all public holidays.
Reach our responsible gaming team at [email protected] — all correspondence is treated with strict confidentiality.
Prefer messaging? Our WhatsApp support channel connects you directly with a live agent. Contact details are provided after account login.
If gambling is causing serious distress, financial hardship, or is affecting your mental health or relationships, please do not wait. Reach our team immediately through any of the channels below. All interactions are private and judgment-free.
kera88's responsible gaming framework is embedded throughout our platform operations, from account registration through to every transaction and gaming session.
kera88 is committed to providing a safe, fair, and enjoyable environment for every player. Explore our other policy pages or reach out to our support team if you have any questions about your account or the tools available to you.